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Audeeo App Privacy Policy

Last updated: April 2025

Welcome to Audeeo. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our mobile applications and products (collectively, the “Services”). Your privacy matters to us. Please read this document carefully to understand our practices and your rights.

1. Related Definitions

Personal information: Refers to various information related to identified or identifiable natural persons recorded electronically or otherwise, excluding anonymized information.

Sensitive personal information: Refers to personal information that, once leaked or illegally used, may cause harm to personal dignity or property safety. This includes biometric data (e.g. voiceprint, facial features), precise location data, and children’s information under 14.

Anonymization: Technical processing making identification impossible, even after further analysis.

De-identification: Technical processing of personal information that ensures the subject cannot be identified without additional data.

2. How We Collect and Use Personal Information

We process personal information that you actively provide while using the service or that is generated as part of your interaction with our products/services. Our practices follow legal and transparent principles.

Information necessary for basic business functions: Required for product/service operation. Without it, you cannot use our services properly.

Information for optional business functions: Enhances your experience. You can refuse to provide this, and your basic service will not be affected.

We may launch new features and will update this policy accordingly. If additional personal data is required, we will seek your consent via app notifications, messages, or email. You can always reach out via the contact methods listed in Section 10.

User Registration and Login

When creating an account, we collect your phone number, email address, username, and password. To support after-sales service and firmware upgrades, we collect your device serial number, MAC address, and Android ID.

Audio Playback Function

We may collect playback history, favorites, and similar usage data to enhance user experience.

Product Display and Recommendations

We collect logs, clicks, and browsing activity to tailor content and provide optional advertisement services. These are clearly marked and may be declined or disabled.

Notifications

We may send emails, SMS, app messages, or push notifications for system or commercial purposes. You can opt out through the contact info in Section 10.

Improve Our Services

With your consent, we may send surveys or interview requests via third-party tools (e.g. Survey Monkey) to gather feedback.

Technical Information

We may collect data like IP address, operation records, and device info for analytics, debugging, and fraud prevention.

Audeeo App Permission Call Instructions

To support your use of specific features, the Audeeo app may request access to system permissions. If not granted, basic features will still function (unless that feature relies on it). Examples:

  • Bluetooth (Android/iOS): For pairing Audeeo devices.
  • Storage Access (Android): To store product images.
  • Location (Android): To find nearby Bluetooth devices (Android 6+ requires it for BT scan).
  • Call Status: To pause music during phone calls and resume afterward.
  • App List (Android): Used by Firebase SDK for notifications.
  • Clipboard: Used for shared EQ data via copied links.

Enabling permissions authorizes data collection and use for specific functions. Disabling them ends that authorization, though prior data use remains valid unless required otherwise by law.

Some data collection may proceed without consent under legal exceptions (see Section 4).

Legal Basis for Processing (EU/UK/GDPR)

If you’re in the EU, UK, or similar jurisdictions, we rely on the following lawful bases:

  • Consent: For marketing and optional features
  • Contract: To fulfill service obligations
  • Legal Obligation: For compliance with applicable laws
  • Legitimate Interests: Analytics, service improvement, fraud prevention, unless outweighed by your rights

Your rights include: access, correction, deletion, data portability, objection to processing, and complaint filing with data authorities.

3. How We Use SDK Technology

To maintain stability and improve app features, we integrate trusted third-party SDKs. These SDKs may collect specific information, such as device IDs, for debugging and diagnostics.

Third-Party SDK Used

  • SDK: Tencent Bugly
  • Use: Log collection
  • Data: Android ID, MAC address

We conduct security checks and limit SDK data usage under strict confidentiality terms aligned with this privacy policy.

4. How We Process Your Personal Information

Joint & Entrusted Processing

We may jointly process or delegate information handling to partners under contractual protection. This is limited to what’s necessary for service delivery.

Transfer

We may transfer your data to other entities during mergers, acquisitions, or as required by law, ensuring equivalent protection and user notice if data use changes.

Public Disclosure

We will only disclose personal data publicly with your consent or under legal exceptions, ensuring proper safeguards are applied.

Exceptions to Consent

We may collect/process data without prior consent when:

  • It’s for national security, law enforcement, or public health
  • It’s necessary to protect life or property in emergencies
  • Data is made public by you or collected from public sources
  • It’s required by contracts or legal obligations

5. How We Store Personal Information

We retain your personal data only for as long as needed to fulfill the intended purpose, comply with legal obligations, or meet service requirements. Examples include:

  • Account data stored during active usage
  • Longer retention for legal or regulatory requirements (e.g. E-Commerce Law: 3 years)

Once the retention period ends, we delete or anonymize your data unless exceptions apply under Section 4.

Cross-Border Transfers

When transferring your data outside the EU, UK, or similar jurisdictions, we use:

  • Standard Contractual Clauses (SCCs)
  • UK International Data Transfer Agreement (IDTA)
  • Other legal mechanisms ensuring adequate protection

6. How We Protect Your Personal Information

We implement industry-standard security measures to protect your data from unauthorized access, use, or disclosure. In the event of a data breach, we will notify you as required by law, via email, SMS, or app notifications.

We will report any incidents to regulatory authorities and provide information on risk mitigation steps and remedies available to you.

7. How to Manage Your Personal Information

Access and Update

You may access or update your information via your account settings. Alternatively, you can contact us using the details in Section 10. Updates to backup systems may take time to reflect changes.

Change or Withdraw Consent

You may modify or withdraw your consent by deleting data or disabling certain device features. Full withdrawal requires account cancellation. This won’t affect data processed before your withdrawal unless it concerns core business functionality.

Account Deletion

You can delete your account via: My → Personal Information → Delete Account or by emailing: [email protected]

We will also notify relevant third parties to delete your data unless exceptions apply. Deletion from backup systems may take time but will be handled securely.

Automated Decision-Making

Some services may involve automated decisions. If these affect your rights, you may request an explanation or challenge the outcome.

8. Protection of Minors

Audeeo services are not intended exclusively for minors. Minors must obtain explicit guardian consent before using our services. We process minor data only when legally allowed and guided by a parent or guardian.

If you’re a guardian and have concerns about a minor’s data, contact us using the info in Section 10. If we learn that data was collected from a minor without consent, we will delete it promptly.

9. Revisions and Updates to this Policy

We may revise this policy in response to service updates or legal requirements. Changes will be posted here. Significant changes may be communicated via email, app notifications, or messages.

Examples of significant changes include:

  • Changes in how personal data is used or shared
  • Ownership structure changes (e.g. mergers)
  • Altered user rights or methods of exercising them
  • Changes in security responsibilities or reporting

By continuing to use our services after updates, you accept the revised policy. You may opt out of marketing communications or promotional pushes at any time.

10. How to Contact Us

If you have questions or concerns about this policy or your personal data, please contact us:

Email: [email protected]

We will respond within 15 working days after verifying your identity.

11. Additional Disclosures for Specific Jurisdictions

You may have additional rights depending on your location. Audeeo complies with local data protection laws, including but not limited to:

  • EU General Data Protection Regulation (GDPR)
  • UK GDPR and Data Protection Act 2018
  • Consumer protection and data retention laws

We do not sell your personal data.

12. Cookie and Tracking Technologies

Audeeo uses cookies and similar tools for:

  • Essential features
  • Analytics and behavior insights
  • Personalized content and ads

Where required, we ask for your consent to use cookies. You can manage preferences via your device or app settings.

This policy may be updated periodically. Continued use of Audeeo services confirms your acceptance of changes. For questions, contact: [email protected]